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Know Before You Go

Know Before You Go

El Paso Live venue policies are subject to change from event to event. Please check the individual event page for specific details prior to attending each event.

Security and Safety Department Main Line

915-534-0626

Address

El Paso Live Adminstrative Offices 1 Civic Center Plaza El Paso, TX (79901)

The Plaza Theatre & Philanthropy Theatre 125 Pioneer Plaza El Paso, TX (79901)

Abraham Chavez Theatre 1 Civic Center Plaza El Paso, TX (79901)

El Paso Convention Center 1 Civic Center Plaza El Paso, TX (79901)

McKelligon Canyon Amphitheatre 1500A McKelligon Canyon Road El Paso, TX (79904)

Age Restrictions

Please refer to each event for specific age restrictions or call the Box Office at 915-231-1100 for more information. Ages 2 & Up require to be ticketed for most El Paso Live performances.

Alcohol Policy

No alcohol or illegal substances may be brought into the venue as well as outside food and beverages. Alcoholic beverages may be purchased by persons 21 years of age and over with legal identification but may NOT leave premises. El Paso Live has sole discretion to stop the sale of alcohol at any time during an event in our venues.

Assisted Listening

Patrons requiring sign language / oral interpreters, assisted listening devices or other special needs during an event should contact the event organizer in advance. Please contact our Box Office at 915.231.1100 so that we may accommodate your request.

Animals

El Paso Live welcomes all certified service animals.

ATM

There are ATMs located at El Paso Live venues for your convenience. There is one located in the Convention Center Plaza, one inside the Abraham Chavez Theatre, one inside the El Paso Convention Center, one in the plaza at McKelligon Canyon Amphitheatre, one inside the Plaza Theatre annex next to the Box Office, and one in the Convention Center Parking Garage.

Bag Policy

No bags or backpacks will be permitted into the venue except for small personal bags or purses (12″ x 12″x 6″ maximum size). Please note that some events may enforce a modified bag policy. Please see the specific event page on the El Paso Live Website or contact the El Paso Live Front Office at 915-534-0660 for further information.


Box Office

Main Box Office Location
Our main Box Office is located outside near the front entrance of the Plaza Theatre located downtown at 125 W. Mills Avenue (79901). Other Box Office locations are inside the Judson Williams Convention Center and the Abraham Chavez Theatre both located at One Civic Center Plaza (79901); and the McKelligon Canyon Amphitheater located on McKelligon Canyon Road (79930). Please call 915-231-1100 for hours of operation, group sales or discount information.

Main Box Office Hours
Plaza Theatre Box Office Hours: Monday – Friday 9:00 AM – 5:00 PM Types of Payment Accepted: Cash, Visa & Mastercard

Find more info here

Camera Policy

The following list of items are prohibited: cameras with interchangeable/detachable lens or external flash (no professional photography), Tablets and Audio/Visual Recording Devices (includes GoPro, Google Glass, Spectacles, etc.) Selfie Sticks, Tripods & Monopods

Cancellation Policy

On the rare occasion that an event at El Paso Live is postponed or canceled, please follow @elpasolive on social media or call 915-231-1100 for updates specific to the event. In most cases, refunds will be available at the point of purchase.

Conditions of Entry

El Paso Live reserves the right to conduct an inspection on any bags, clothing, or other items at entry point or within any of our venues at any time. Searching for restricted items is a condition of entry to protect your safety and other patrons attending an event at any of the El Paso Live venues.

Use of Hand Held Metal Detectors (HHMDs) will be administered after completion of initial bag check (all items must be removed from pockets and held in hands; with arms spread at shoulder height). Failure to comply with Bag Checks and HHMD Checks will result in denial of entry into any El Paso Live. There will be no admission into the venue before the designated opening time.

You must produce a valid ticket to gain entry.

Door Time

The front doors to the venue open 1 hour prior to an event unless noted otherwise by the tour’s management. Please follow @elpasolive on social media for updates.

Dual Language

Please let El Paso Live staff know if, during an event, Spanish will need to be utilized to assist a patron.

Early Arrival

Please be aware that traffic is typically heavy prior to showtime. El Paso Live suggests you arrive a minimum of 1 hour early to avoid traffic and make parking arrangements. Parking is available inside the El Paso Convention Center Parking Garage (1 Civic Center Plaza, El Paso, TX).

Earplugs

If requested, El Paso Live event staff can provide earplugs for all-ages during events. Please reach out to one of the many event staff on hand to receive a pair.

Electronic Cigarettes/Vape Devices

El Paso Live has a strict non-smoking policy.

Entry Inspections

El Paso Live reserves the right to conduct an inspection on any Bags, Clothing, or Other Items at entry point or within any of our venues at any time. Searching for restricted items is a condition of entry to protect your safety and other patrons attending an event at any of the El Paso Live venues. Use of Hand Held Metal Detectors (HHMDs) will be administered after completion of initial bag check. (All items must be removed from pockets and held in hands; with arms spread at shoulder height) Failure to comply with Bag Checks and HHMD Checks will result in denial of entry into any El Paso Live Venue. There will be no admission into the venue before the designated opening time. You must produce a valid ticket to gain entry.

First Aid

During events, the facility has an Emergency Medical Technician (EMT) onsite and will provide all medical attention when necessary. Each facility has a dedicated Medical Room for the EMTs working the events.

Intoxicated Guests

El Paso Live has the right to refuse entry to any guest deemed intoxicated upon arrival to our venues.

Lost & Found

El Paso Live is not responsible for any items that may be lost during events. All items that are turned in will be placed with Security in their main offices. Please contact Security at 915-534-0626 to inquire about your lost item.

Media Access

Please request media access through Holly Fields, El Paso Live Event Marketing Manager by contacting her at hfields@destinationelpaso.com. You must be an accredited member of the media to be considered.

Newsletter

Looking to receive show information, pre-sale codes, discounts and day-of-show information? Sign up for the El Paso Live newsletter here.

Outside Food & Beverages

Outside Food & Beverages are not permitted. See Prohibited Items for more.

Parking

Official event parking is located in the Convention Center Parking Garage on Santa Fe St. or at the Union Plaza Transit Terminal located at 400 W. San Antonio St. Parking fee is $10 a day, all day. McKelligon Canyon Amphitheatre has parking adjacent to the entrance of the theatre. Vehicles left unattended in parking garages without authorization by Destination El Paso risk having the vehicle booted and fined.

Pick-Up/Drop-Off

Patrons using taxis, Uber, Lyft or private cars may be dropped off across from the Convention Center Parking Garage on Main St., between the Museum of Art and the newly-approved Children’s Museum.

Prohibited Items
  • No bags or backpacks will be permitted into the venue except for small personal bags or purses. Please note that some events may enforce a modified bag policy. Please contact the El Paso Live Security Team at 915-534-0626 for further information.
  • Prohibited items are subject to change by El Paso Live.
  • Cameras with interchangeable/detachable lens or external flash (No Professional Photography)
  • Audio/Visual Recording Devices (includes GoPro, Google Glass, Spectacles, etc.), tablets, Selfie Sticks, Tripods, Monopods
  • Outside Food and Beverage
  • Cans, Metal/Glass/Plastic Containers, Bottles, or Flasks (empty or sealed bottles included)
  • Laptops, Tablets, Personal Computers, or Two-Way Radios
  • Weapons, Firearms, Pepper Spray, Pocket Knives, and any items that can or may be used as an improvised weapon.
  • Illegal Drugs or Substances
  • Flashlights, Laser Pointers, Flares or Fireworks
  • Noise Making Devices; i.e., Air Horns, Whistles, Bells, etc.
  • Balloons, Balls or Projectiles
  • Skateboards, Segway, Scooters, Rollerblades, Bicycles, Hover boards and Helmets
  • Coolers, Ice Chests, Folding Chairs, or Pointed-Tip Umbrellas. *Please note that some outdoor events may enforce a modified Cooler/ Ice Chest policy.
  • Please see the specific event page on the El Paso Live Website or contact the El Paso Live front office at 915-534-0660 for further information.
  • Flowers (unless otherwise permitted by Production Management)
  • Patrons without Shoes or Shirt
  • Masks, Chains or Studded Belts/Bracelets
  • Drones (without prior written consent from El Paso Live Management)
  • Unapproved Pamphlets, Handouts, Ads or Flyers without prior consent from El Paso Live Management
  • Clothing, Garments, or Signs displaying explicit language, profanity, or derogatory characterization toward any person(s)
  • Flags, Signs or Banners
Re-Entry

El Paso Live’s Re-Entry policy varies on a show-by-show basis. Please contact El Paso Live prior to showtime to learn if re-entry will be allowed.

Security

If you wish to contact our on site security team for any questions or concerns, you may contact them 915-534-0626.

Smoking

Destination El Paso has a strict non-smoking policy. Electronic Cigarettes and Vape pens are not permitted.

Ticket Scalpers/Brokers

Scalpers and ticket brokers are not recognized ticketing agents by El Paso Live. To avoid problems with counterfeit, stolen or voided tickets, guests should make their purchase through authorized ticket outlets only. Contact the Plaza Theatre Box Office at 915.231.1100 for more information

Traffic

The are several ways to avoid traffic and hassle when attending an event in Downtown El Paso. Park and ride at the Glory Road Parking Garage (100 Glory Rd, El Paso, TX 79902) and ride the El Paso Streetcar or allow yourself time to find drive and park at least 2 hours prior to showtime. Reserved parking coming soon!

Weapons Prohibited

Weapons, Firearms, Pepper Spray, Pocket Knives, and any items that can or may be used as an improvised weapon, are prohibited at El Paso Live venues.

Weather Policy

El Paso Live shows will continue rain or shine. Call our Event Weather Hotline for more information day of show at 915-534-0674.

Wheelchairs

Wheelchair ramps and/or elevators are available at all DEP venues. A Wheelchair lift is available at both the Plaza Theatre & Abraham Chavez Theatre. Please ask event staff for assistance. Wheelchairs are available for loan on a first come, first serve basis.

Wifi

Guests may enjoy wifi at our Downtown venues by logging into the DEP Guest network.

Will Call

It is recommended that “Will Call” tickets are picked up one hour prior to showtime with a valid ID at the venue Box Office.

EP Live