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Guest Safety

Guest Safety

Security and Safety Department Main Line


Conditions of Entry

  1. Destination El Paso reserves the right to conduct an inspection on any Bags, Clothing, or Other Items at entry point or within any of our venues at any time.
  2. Searching for restricted items is a condition of entry to protect your safety and other patrons attending an event at any of the Destination El Paso venues.
  3. Use of Hand Held Metal Detectors (HHMDs) will be administered after completion of initial bag check. (All items must be removed from pockets and held in hands; with arms spread at shoulder height)
  4. Failure to comply with Bag Checks and HHMD Checks will result in denial of entry into any Destination El Paso Venue.
  5. There will be no admission into the venue before the designated opening time.
  6. You must produce a valid ticket to gain entry.


The security of our guests and venues is of the utmost importance. Please direct any questions or concerns to our on-site security team by calling 915-534-0626.

Full List of Prohibited Items

  • No bags or backpacks will be permitted into the venue except for small personal bags or purses (12″ x 12″x 6″ max) Please note that some events may enforce a modified bag policy. Please see the specific event page on the El Paso Live Website or contact the El Paso Live Front Office at (915-534-0660) for further information
  • Cameras with interchangeable/detachable lens or external flash (No Professional Photography)
  • Audio/Visual Recording Devices (includes GoPro, Google Glass, Spectacles, etc.)
  • Selfie Sticks, Tripods, Monopods
  • Outside Food and Beverage
  • Cans, Metal/Glass/Plastic Containers, Bottles, or Flasks (empty or sealed bottles included)
  • Laptops, Tablets, Personal Computers, or Two-Way Radios
  • Weapons, Firearms, Pepper Spray, Pocket Knives, and any items that can or may be used as an improvised weapon)
  • Illegal Drugs or Substances
  • Flashlights, Laser Pointers, Flares, or Fireworks
  • Noise Making Devices (i.e. Air Horns, whistles, bells, etc.)
  • Balloons, Balls, or Projectiles
  • Skateboards, Segway, Scooters, Rollerblades, Bicycles, Hover boards, and Helmets
  • Coolers, Ice Chests, Folding Chairs, or Pointed-Tip Umbrellas. Please note that some outdoor events may enforce a modified Cooler/ Ice Chest policy. Please see the specific event page on the El Paso Live Website or contact the El Paso Live Front Office at (915-534-0660) for further information
  • Flowers (unless otherwise permitted by Production Management)
  • Patrons Without Shoes or Shirt
  • Masks, Chains, or Studded Belts/Bracelets
  • Drones (without prior written consent from El Paso Live Management)
  • Unapproved Pamphlets, Handouts, Ads, or Flyers without prior consent from El Paso Live Management
  • Clothing, garments, or signs displaying explicit language, profanity, or derogatory characterization toward any person(s)
  • Signs, Flags, or Banners
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