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Visitor Information Manager

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ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the recruitment, training, scheduling and supervision of all visitor center staff and interns.

• Responsible for the overall management of all Visitor Information Centers.
• Ensure that the centers are well maintained, stocked with brochures, products, and other informational materials.
• Administer the setup of special educational, social, and cultural events; and attend to the needs of daily visitors.
• Responsible for the conducting and administering subordinates annual employee evaluations.
• Develop and maintain relationships with industry partners to include, businesses, attractions, and hotels.

• Responsible for researching and representing of Visit El Paso in area, regional, and state wide travel shows.
• Development and execution of the Ambassador Program.
• Production of a monthly newsletter sharing activity and events in El Paso area.

• Coordinate with the Servicing Department on orders for all required uniforms and ensure uniform policy is being followed.
• Maintain a well-informed, working knowledge of the attractions and services available in the area; act as a liaison between these entities and the visitor.

• Ensure that all inquiries from mail, email, walk-in and telephone receive prompt and courteous responses and input inquiries into Inquiry +.

• Prepare reports for senior management and attend meetings with a variety of people, including senior managers, and tourism businesses.
• Publicize the center’s services and assisting with the marketing of other local attractions.
• Produce guides and other marketing literature.
• Develop programming to increase visitations to the visitor information centers
• Manage Amigo Man’s schedule, appearances and social media interactions

• Maintain Master Calendar website and app and continue to improve the process
• Assist in familiarization tours, conventions, and travel writer visits
• Conduct tours for potential prospects relocating to the area
• Serve on committees represent the tourism industry
• Responsible for marketing the Visit El Paso app throughout the city

QUALIFICATIONS

• Two or four-year degree from an academic institution in marketing, business or tourism and/or two years related experience
• Experience in sales and / or the travel and tourism industries
• Creative and detail-oriented
• Able and willing to travel frequently

• Good organizational, oral and written communication skills

• Spanish preferred but not required.
• Must have valid driver’s license

EDUCATION, WORK EXPERIENCE AND PHYSICAL DEMANDS

• Position requires sitting and standing for long periods of time
• Daily sitting, focusing on and operating a personal computer or terminal keyboard to enter data for aver 60 minutes at a time.
• Ability to read printed words and numbers in printed form and on computer/terminal monitor

WORKING ENVIRONMENT/CONDITIONS

This position is within an office environment, however, requires in and out of doors several times a day.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

TO APPLY
Email: HRecruiter@destinationelpaso.com

This position offers a competitive salary and benefit package. Please send a copy of your most recent resume and cover letter which includes salary requirements to:

Emilio Velez, HR Manager

Destination El Paso

1 Civic Center Plaza

El Paso, TX 79901

915-534-0660

Applicants that need reasonable accommodations to complete the application process may contact-
915-534-0628