Careers
Destination Experience Specialist
JOB SUMMARY
Under general supervision, the Full-Time Destination Experience Specialist provides comprehensive information about El Paso’s hotels, restaurants, and attractions to tourists and residents. The position may not perform all of these, and/or may perform similar related tasks not listed here.
DUTIES AND RESPONSIBILITIES
• Welcome and assist visitors with enthusiasm, providing information about the destination, attractions, and events.
• Offer personalized recommendations based on visitors’ interests, ensuring a positive and memorable experience.
• Regularly update and maintain accurate information about the destination, attractions, and events on our website, master calendar, and app.
• Ensure that all brochures, maps, and promotional materials are current and readily available for visitors.
• Manage inventory of retail merchandise, ensuring a well-stocked and visually appealing display.
• Collaborate with vendors to order merchandise, considering trends, visitor preferences, and budget constraints.
• Monitor sales and analyze data to make informed decisions about inventory levels and product assortment.
• Perform administrative duties to ensure the smooth operation of the Visitor Center.
• Maintain organized records, including visitor statistics, inventory reports, and sales data.
• Coordinate with internal departments and external partners to facilitate efficient operations.
• Seek opportunities to enhance visitor satisfaction and address any issues promptly.
• Track and record retail sales transactions accurately.
• Compile a comprehensive monthly sales report summarizing key metrics, trends, and product performance.
• Provide insights and recommendations for optimizing sales and improving the visitor shopping experience.
• Fulfill mailout requests, inquiry emails, phone calls from visitors and locals.
• Manage and troubleshoot visitor center equipment to include iPads, registers, TVs, and Elo software.
• Duties as assigned by Destination Experience Manager and Director of Tourism Development & Strategic Alliances.
EDUCATION AND/OR EXPERIENCE
High School Diploma or GED. Must have good knowledge of the city of El Paso and customer service. Must have the ability to understand and follow oral and written instructions; ability to tactfully handle irate tourists and residents; ability to establish and maintain effective working relationships with fellow employees and the public. Spanish preferred but not required.
REQUIREMENTS
• Proficient in using point-of-sale (POS) systems and retail management software (Clover).
• Analytical mindset with the ability to interpret sales data and identify areas for improvement.
• Strong attention to detail and accuracy in record-keeping.
• Experience with creating and delivering clear and concise reports.
• Must have a valid driver’s license; must drive to the various Visitor Information Centers and offsite events.
KNOWLEDGE, SKILLS & ABILITIES
• Maintain a good knowledge of El Paso and keep current with news, restaurants, attractions, hotels and any other pertinent information that would be beneficial to tourists and residents.
• General knowledge of the city of El Paso to provide directions.
• Demonstrate skills in customer relations and problem-solving.
• Remain flexible and adjust to situations as they occur.
• Resolve problems, address complaints as they arise, work effectively under pressure and produce accurate results.
• Use multi-line telephone systems and other office equipment including computers, tablets, and printers.
• Computer knowledge in Windows, Microsoft Word or Microsoft Excel, and the Internet.
• Familiarity with Apple products (iPad).
• Must be able to lift more than 30 lbs. and sit for a long period of time.
WORKING ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work extended and/or irregular hours including nights, weekends and holidays, as needed.
• Work under adverse indoor/outdoor conditions including extreme heat and cold.
• Work in loud environments surrounded by crowds.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include the ability to communicate verbally and to be able to move around facility. Position requires step climbing, walking, and sometimes running; may be subject to physical confrontations; indoor and outdoor working conditions; irregular hours.
Applicants who need reasonable accommodations to complete the application process may contact 915-534-0628.
ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals
with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
