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Event Staff

Reports to Production Manager
Hourly Non-Exempt


• Assist and direct patrons to appropriate destinations, i.e. concessions, restrooms, etc.

• Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats.

• Assist with last minute pre-event needs such set-up, decorating, finding materials, etc.

• Provide special accommodations for wheelchairs and other physically handicapped patrons, senior citizens, student and groups.

• Ensure safety of patrons, staff vendors, participants and others on premises.

• Assist in controlling unusual circumstances and events during fire, storm, riots and other emergencies.

• Assist with crowd control inside and outside of premises.

• Handle any disturbances or problems that arise during event or at the facility, if necessary, escort disruptive individuals to security office and/or off premises.

• Report to the Event Mangers any problems concerning the event.

• Resolve problems, address complaints as they arise, work effectively under pressure and produce accurate results.

• Perform other duties as assigned.


• Maintain an effective working relationship with clients, patrons, employees, exhibitors and others encountered in the course of employment.

• Considerable knowledge of office practices and procedures.

• Follow oral and written instructions and communicate effectively with others in both oral and written form.

• Remain flexible and demonstrate skills in customer relations, communications, problem solving and adjust to situations as they occur.

• Convey strong verbal and interpersonal skills.


• Must be 18 years or older.

• High School diploma or GED.

• Ability to understand and follow oral and written instructions; ability to write legibly; ability to tactfully handle irate citizens; ability to establish and maintain effective working relationships with fellow employees and the general public.


• Work extended and/or irregular hours including nights, weekends, and holidays as needed.
• Position is not substantially exposed to adverse conditions but may occur.
• Position does require sitting/standing for long periods of time.

Applicants that need reasonable accommodations to complete the application process may contact-915-534-0628.

SMG is an Equal Opportunity/Affirmative Action Employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.