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Assistant General Manager

Under General Manager’s supervision, the Assistant General Manager coordinates the day-to-day activities of the various departments as assigned within the account. Responsible for supporting management, promotion and operation of the facilities, including purchasing, booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking and related operations by performing the following duties personally or through subordinates. Helps to facilitate optimum efficiency, maximize profits and provide exceptional customer service by performing the following duties individually or through subordinate supervisors.

Major Responsibilities
Includes the following; other duties may be assigned.

• Implement facility policies and goals in accordance with the management contract, client’s objectives, and corporate policy.
• Meet with department heads to review activity, operating, and sales reports. Determine changes to the programs and/or operations and oversee implementation with the department heads.
• Work collaboratively and cooperatively across departments and divisions to further the stated mission and goals of the organization
• Lead event marketing team to drive ticket sales, event revenues, and ensure event success
• Negotiate contracts and agreements with suppliers, promoters and tenants for necessary activities and services at the facility.

• Develop, grow and manage subscription series and event series owned in whole or in part
• Assist in the development of long-range plans and program objectives in accordance with the management contract and corporate policy.
• Guarantee all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations and emergency procedures are followed.

• Implement procedures within the departments to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.
• Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the facility.
• Establish and maintain contact with booking agents, professional managers, promoters and others within the industry to encourage continual and regular use of the facility.
• Conduct post-event operational and financial review and analysis to include event financial settlements
• Coordinate, implement and administer personnel development/training and safety/emergency procedures.
• Review and approve all purchasing, travel and promotional expense activity.
• Work extended and/or irregular hours including nights, weekends and holidays.

Skills Required
Position requires ability to

• Possess skills and experience in contract negotiation, business law, labor relations, union contracts, purchasing procedures, and supervising personnel.
• Engage in much decision-making that is generally governed by procedure and guided by policy.
• Demonstrate knowledge in the practices and terminology of public relations programs, advertising, marketing and sales.
• Plan, coordinate and direct varied and complex administrative operations.

• Supervise and recognize human resource and personnel problems, deal constructively with conflict, supervise and motivate personnel, provide counsel on routine and sensitive personnel matters and execute applicable solutions.
• Respond to crowd control and/or crowd management situations in a prompt and decisive manner during crisis situations.
• Operate a personal computer, mobile devices; competent in Word, Excel, Outlook, and other business software

• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, peers, employees, exhibitors, patrons and others encountered during employment.

• Be licensed and insured to operate a motor vehicle in the United States.
• Ability to travel on behalf of organization as required
• Remain Flexible and adjust to situations as they occur.

Education And/Or Experience

Bachelor’s degree from an accredited four-year college or university and a minimum of five (5) years’ industry experience; at least three (3) of those years in a management function of an arena, theatre, convention center or stadium; or an equivalent combination of education and experience is preferred.

Skills and Abilities
• Excellent communication and interpersonal skills and organizational ability
• Ability to work with and maintain highly confidential information is required
• Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment
• Demonstrated knowledge of the principles and practices used in the successful management of theatre, entertainment or convention facilities of a similar description
• Ability to anticipate problems and implement immediate corrective action
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry
• Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning

• Considerable knowledge of safety regulations and other federal, state or local laws and regulations
• Strong orientation towards hospitality/customer service for the meeting, convention, theatrical and entertainment industry
• Knowledge of facility operating standards, building maintenance, custodial, personnel and office management
• Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Skills

To perform this job successfully, an individual should have some knowledge of computers; knowledge of Spreadsheets and Word Processing, email applications, mobile devices and standard office equipment.

Other Qualifications
• Ability to prioritize multiple projects and meet strict deadlines
• Ability to work under minimal supervision
• Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed
• Must have professional attitude and appearance

This position offers a competitive salary and benefit package.

Applicants that need reasonable accommodations to complete the application process may contact-

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor